🔐 Personal Data We Collect

We only collect the essential information needed to fulfill your order and handle shipping:

  • Recipient name
  • Shipping and billing address
  • Email address
  • Phone number (if needed for delivery)
  • Order history (limited to order fulfillment)

We do not collect payment card details, and we never use your data for marketing, advertising, or promotional purposes.

📦 Shipping & Fulfillment

Orders are shipped via trusted third-party logistics providers. These partners only receive the data strictly required to deliver your package.

We do not share your information with any other third party. We only contact these partners regarding shipping-related matters.

🧾 Other Service Providers

We may also share your data with:

  • Website hosting and infrastructure providers – these providers only manage the technical operation of our website. They do not access, view, or use your personal data for any other purpose. Their role is strictly limited to keeping the website running securely.
  • Accounting & invoicing systems (only as required to comply with tax and legal obligations)

All providers are contractually obligated to treat your data with the highest level of confidentiality and security.

For accounting and invoicing purposes, we process data strictly to ensure compliance with tax regulations. Once the mandatory retention period has passed, this data is permanently deleted or anonymized.

🍪 Cookies

We only use essential cookies necessary for the website to function.

  • No advertising or tracking cookies
  • No marketing or promotional emails
  • No spam

You can control cookies via your browser settings.

⚖️ Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we only process your data under:

  • Consent (e.g., subscribing to emails, if any)
  • Contract performance (fulfilling your order)
  • Legal obligations (tax, accounting)
  • Legitimate interest (fraud prevention, website security)

We apply the same strict EU data protection standards to customers outside the EU/EEA.

🌍 International Data Transfers

Some service providers may be located outside your country. In such cases, we ensure appropriate safeguards are in place to protect your personal data.

🗂 Data Retention

We retain your personal data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes

Data that is no longer required is permanently deleted or anonymized.

✉️ Your Rights (GDPR / Global)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion
  • Restrict or object to data processing
  • Withdraw consent at any time
  • File a complaint with your local data protection authority

If you have any questions about our use of cookies, please contact us at: contact@sunwheelshop.com