🔐 Privacy Policy

Effective date: July 12, 2025

This Privacy Policy describes how Sunwheel Shop (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit sunwheelshop.com, place an order, or contact us.

If you have questions, contact us at contact@sunwheelshop.com.

👤 1. Personal Data We Collect

We may collect the following types of personal data:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number (if needed for delivery)
  • Payment details (handled securely by external providers)
  • Order history and preferences
  • IP address and browser/device data
  • Any data you submit via contact forms or email

📦 2. Shipping & Fulfillment

We work with trusted third-party logistics providers (local and international couriers) to deliver your orders. These partners only receive the data needed to ship your package.

We do not guarantee delivery timeframes once the package leaves our facility, but we work hard to choose reliable carriers.

💳 3. Payments

Payments are securely handled by third-party payment service providers. We never store your full card or banking details.

Our providers comply with applicable data protection regulations and are only authorized to use your data for transaction processing.

⚙️ 4. Other Service Providers

We may also share your data with:

  • 🌐 Website hosting and infrastructure services
  • 💬 Customer service platforms
  • 🧾 Accounting & invoicing systems
  • 📈 Analytics and performance tools (e.g., Google Analytics)
  • ✉️ Email and notification tools (e.g., order confirmation)

All providers are contractually obligated to keep your data secure and confidential.

📍 5. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we only process your data under one or more of the following legal grounds:

  • Consent (e.g., subscribing to emails)
  • Contract performance (e.g., fulfilling your order)
  • Legal obligation (e.g., tax regulations)
  • Legitimate interest (e.g., fraud prevention, website improvement)

🌍 6. International Data Transfers

Some of our service providers may be located outside your country, including outside the EU. In such cases, we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

🗂 7. Data Retention

We retain your personal data only as long as necessary for:

  • Providing our services
  • Complying with tax/legal obligations
  • Resolving disputes

We delete or anonymize data that is no longer required.

🔒 8. Your Rights (GDPR / Global)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request data deletion
  • Object to or restrict data processing
  • Withdraw consent at any time
  • File a complaint with your local data protection authority

To exercise these rights, contact us at contact@sunwheelshop.com.

🧁 9. Cookies

We use cookies and similar technologies to:

  • Improve website performance
  • Analyze traffic
  • Enable cart functionality

You can control cookies via your browser settings or opt-out banner (if shown).

📢 10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date”.

📬 Contact

If you have questions or requests about your data, email us at:
contact@sunwheelshop.com